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Policies

Shipping

Shipping & Handling Time

We ship orders Monday through Friday, 10 AM to 2 PM (excluding major U.S. holidays). Most orders hit the road within one business day. If you place an order on Friday, it’ll ship out the following Monday. Special orders or non-stock items might need a little extra time, so hang tight!

 

All orders ship from our warehouse in St. Clairsville, OH 43950. Need your gear in a hurry? Reach out to our customer service team, and we’ll see what we can do!

Free Shipping Policy

Free shipping is awesome, but there are a few exceptions. If you’re shipping to Alaska, Hawaii, APO/FPO addresses, the U.S. Virgin Islands, or Puerto Rico, free shipping doesn’t apply. Since rates for these locations vary, we’ll contact you to sort out any extra shipping costs.

 

Some items don’t qualify for free shipping and won’t have that option at checkout. If your order requires freight shipping, we’ll reach out with a shipping quote and payment details.

 

*Heads up: Oversized items and FPO/APO shipments may come with extra shipping fees.

Shipping Options

Most orders ship using standard ground delivery, which typically takes about five days. 

 

For security reasons, we ship to the exact address you provide at checkout—no rerouting once it’s on the way. Some orders may need a signature upon delivery, so be on the lookout!

Additional Info

Sorry, but we don’t offer international shipping at this time.

 

Need tracking? Check your order status and tracking number to keep an eye on your shipment.

 

All charges are in U.S. dollars, and weights are measured in U.S. units (1 pound = about 0.45 kg).

Returns

Instrument Returns & Warranty

 

If your instrument has a defect, it will be repaired or replaced under the manufacturer’s warranty. Need to return it? You have 15 days to bring it back for store credit.

Accessory Returns

 

Bought the wrong size or type? If it’s unopened and you have the receipt, you can exchange it within 15 days.

 

If there’s a price difference, we’ll refund or charge the difference.

 

Defective accessories are covered under the manufacturer’s warranty.

 

Opened items in brand-new condition can be returned for store credit only.

Non-Returnable Accessories

 

Some items cannot be returned, including:

  • Cleaning and care products
  • Any liquid product
  • Rosin
  • Strings
  • Drum heads
  • Drum sticks
  • Harmonicas or chanters
  • Pitch pipes
  • Ear plugs

Sheet Music, Books & Software

 

Music books are final sale—no returns or exchanges.

 

Method books can be exchanged for a different instrument or title if unmarked and with the original receipt.

Layaway Policy

  • Layaway terms last for 90 days.
  • A 15% down payment is required.
  • Cancellations within 90 days will have a $15 restocking fee.
  • Cancellations after 90 days will have a 15% restocking fee.

Outlet Merchandise

  • All outlet merchandise is final sale—no returns or exchanges.
  • No cash refunds.
  • Special orders that are not regular stock will have a 15% restocking fee.

Still have questions? Contact us—we’re happy to help!

Price Match & Promotions

Terms & Conditions

TERMS OF SERVICE

 

OVERVIEW

 

This website is operated by C. A. House Music. Throughout the site, the terms “we,” “us,” and “our” refer to C. A. House Music. By accessing or using this website, you agree to the terms and conditions outlined in this Terms of Service agreement. These terms apply to all visitors, including browsers, vendors, customers, merchants, and contributors of content.

 

If you do not agree to these terms, you may not access or use the site. We reserve the right to update or modify these terms at any time, and it is your responsibility to review this page periodically. Continued use of the site after updates constitutes acceptance of any changes.

 

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell products and services to you.

 

ONLINE STORE TERMS

 

By using this website, you confirm that you are at least the age of majority in your state or province of residence or have given consent for a minor dependent to use this site.

 

You may not use our products for illegal or unauthorized purposes or violate any applicable laws, including copyright regulations.

Transmission of viruses, worms, or any harmful code is strictly prohibited. Any violation of these terms may result in immediate termination of service.

 

GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card information) may be transferred unencrypted across various networks and adjusted to meet technical requirements. Credit card information is always encrypted during transfer.

You agree not to copy, sell, or exploit any portion of the Service or access to the Service without express written permission.

 

ACCURACY OF INFORMATION

 

We do not guarantee that the information on this site is complete, accurate, or current. It is intended for general informational purposes only and should not be the sole basis for decision-making.

 

Historical information on this site is for reference and may not be up to date. We may modify the site’s content at any time, but we are under no obligation to update it. You are responsible for monitoring changes.

 

MODIFICATIONS TO SERVICES AND PRICING

 

Prices for products are subject to change without notice.

We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time without prior notice.

 

We are not liable for any modifications, price changes, suspensions, or discontinuations of the Service.

 

PRODUCTS AND SERVICES

 

Certain products or services may be exclusively available online and may have limited quantities. Returns or exchanges are only accepted under our Return Policy.

 

While we strive for accuracy, we cannot guarantee that product images and colors displayed on your screen will match actual products.

We may restrict product sales by individual, geographic region, or jurisdiction and may adjust product descriptions and pricing at our discretion. We also reserve the right to discontinue any product at any time.

We do not warrant that any product, service, or information purchased from us will meet your expectations.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order at our discretion. Order limitations may apply per customer, household, or payment method. If changes or cancellations occur, we may attempt to notify you using the provided email or phone number.

 

You agree to provide current, complete, and accurate purchase and account information. It is your responsibility to keep your account details up to date, including email addresses and payment details.

 

THIRD-PARTY LINKS AND TOOLS

 

We may provide access to third-party tools and content without monitoring or control. These are offered "as is" and "as available" without warranties, representations, or liability.

 

Links to third-party websites on our site do not imply endorsement. We are not responsible for third-party content, accuracy, or transactions. Please review third-party policies before engaging with them.

 

USER COMMENTS AND FEEDBACK

 

If you send submissions such as creative ideas, suggestions, or other materials (collectively, "comments"), you grant us the right to edit, publish, distribute, and use them without restriction.

 

We are under no obligation to maintain comments in confidence, compensate for them, or respond to them.

 

We reserve the right to remove any content that we determine is unlawful, offensive, defamatory, or otherwise objectionable.

 

ERRORS, INACCURACIES, AND OMISSIONS

 

Occasionally, information on our site may contain typographical errors, pricing discrepancies, or inaccuracies. We reserve the right to correct errors and update information without prior notice, even after an order has been placed.

 

We are not obligated to update pricing or product descriptions unless required by law.

 

PROHIBITED USES

 

You may not use this site for any unlawful, fraudulent, or harmful activities, including:

  • Engaging in harassment, defamation, or discrimination.
  • Violating intellectual property rights.
  • Submitting false or misleading information.
  • Uploading or spreading malicious software.
  • Collecting personal data without consent.
  • Attempting to interfere with security features.

We reserve the right to terminate access for violations of these terms.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free. We provide services and products "as is" and "as available" without warranties of any kind, express or implied.

 

In no case shall C. A. House Music, its employees, affiliates, suppliers, or service providers be liable for any direct, indirect, incidental, punitive, or consequential damages, including loss of profits, data, or savings.

Some jurisdictions do not allow certain limitations of liability, so these exclusions may not apply to you.

 

INDEMNIFICATION

 

You agree to indemnify and hold C. A. House Music, its affiliates, partners, officers, employees, and agents harmless from any claims or demands resulting from your breach of these Terms of Service or violation of laws or third-party rights.

 

SEVERABILITY

 

If any provision of these Terms of Service is determined to be unlawful or unenforceable, that provision shall be enforceable to the maximum extent permitted by law, and the remainder of the agreement shall remain in full effect.

 

TERMINATION

 

These Terms of Service are effective unless and until terminated by either party. You may terminate these terms by ceasing use of the site.

If we suspect a violation of any provision, we reserve the right to terminate this agreement without notice. Any outstanding obligations or liabilities shall survive termination.

 

ENTIRE AGREEMENT

 

These Terms of Service, along with our posted policies, constitute the entire agreement between you and C. A. House Music, superseding any prior agreements. Any ambiguities shall not be construed against the drafting party.

 

GOVERNING LAW

 

These Terms of Service are governed by and construed in accordance with the laws of the State of Ohio.

 

CHANGES TO TERMS OF SERVICE

 

You can review the most current version of these Terms of Service on this page.

 

We reserve the right to update or modify any part of these terms at our discretion. It is your responsibility to check for updates, and continued use of the site constitutes acceptance of changes.

 

CONTACT INFORMATION

 

Questions about the Terms of Service can be directed to:

 

C. A. House Music
52335 National Road
St. Clairsville, OH 43950
Email: sales@cahousemusic.com

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